Expert UX Research and Usability Consultancy: Clear. Practical. Effective.

UserFirst UX makes digital products easier to use, more accessible, and more satisfying for your users.

My Core Services

  1. UX Research: I uncover crucial user insights through methods like usability testing, user interviews, and analytics analysis. I test websites, mobile apps, desktop software, e-commerce platforms, and enterprise systems.
  2. UX / UI Design: I create intuitive, efficient interfaces based on user needs and business goals.
  3. Accessibility Consulting: I ensure your digital products are inclusive and compliant with WCAG guidelines.
  4. Workshops & Training: I equip your team with essential UX skills and knowledge.
  5. Reporting & Testing: Reporting and testing services to provide valuable insights to help refine and improve designs.

With UserFirst UX, you’re not just getting a service provider. You’re gaining a partner committed to elevating your digital products. Whether you need to increase conversion rates, reduce support calls, or improve user satisfaction, I’m here to help you achieve tangible results.

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I offer user testing and usability services. Fill in the information below for a quick quote:

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UX / UI Design

Focus on creating intuitive, visually appealing interfaces that enhance user interaction and engagement across all devices.

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UX Reporting & Testing

Each report provides valuable insights to help you refine and improve your designs, ultimately boosting user satisfaction and business performance.

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UX / User Research

Understand user behaviours, needs, and motivations to inform design decisions and create user-centred digital experiences that drive engagement and conversions.

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UX Workshops & Training

Workshops and training programmes designed to equip your team with the skills needed to create exceptional user experiences.

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Client Feedback

  • A great collaborator..

    When he says a design deliverable is ready, I can pick it up present it to customers or executives with complete confidence. New features are easy to understand because he presents a well-researched customer journey and shows how it works step by step. He’s also a great collaborator with developers and product managers, happy to take a good idea and improve the design.

  • Excellent user experiences..

    Darren was the principal designer for most of the large commerce UI projects I’ve worked on. He is able to come up with excellent user experiences based on often extremely complex requirements. He works hard, is quick to respond to last minute changes, presents his ideas clearly, and his designs are well received by our customers. Not only is he very good at what he does, he is also a great person to work with.

  • Highly skilled UX designer

    Darren is a highly skilled UX designer. We worked collaboratively with engineering to define requirements and build wireframes and prototypes for all UX features. Darren led wireframe reviews with customers and internal stakeholders and we integrated results into product requirements. Darren is a pleasure to work with. He’s a great team player and an asset to any team.

  • Highly experienced..

    Darren worked directly for me as a contractor when I needed expertise and guidance in review of DDA against O2s intranet and external website.
    I found Darren to be highly experienced in his field and pragmatic in his approach, aiding me in the creation of a strategy for DDA and continued testing of the sites.

  • Excellent UX design..

    Darren was always able to take complex UX requirements and produce quality prototypes that invariably became the impetus for further improvements to the software.
    Anyone lucky enough to have Darren on their team will always have excellent UX design and a valuable advocate for the end users of their software.

  • Delivered what the team needed..

    Darren is an excellent UX designer who has delivered designs for a number of features I’ve worked on. Whatever the challenge, Darren grasped what was needed, offered ideas that improved the design, asked good questions that I had not thought of, and delivered what the team needed – all with reliable good cheer.

Why Choose UserFirst UX?

  • Evidence-Based Approach: My recommendations are grounded in data and user research, not assumptions.
  • ROI-Focused: UX improvements can lead to significant returns. A return on investment of a good UX ranges from $2 to $100 for every $1 invested (Roger Pressman, cited in Wharton/SAP Report).
  • Tailored Solutions: I adapt my methods to your specific needs, whether you’re a startup or an enterprise.
  • Up-to-Date Expertise: I stay current with the latest UX trends and technologies, including AI-driven UX and voice user interfaces.

Investing in UX isn’t just about making things look good. It’s about creating products that users love and that drive business success. Poor UX can cost you dearly – for example, 88% of online consumers are less likely to return after a bad customer experience (Econsultancy, cited in Insightech: Maximising Ecommerce Sales, 2023).

good user experience is a mix of aesthetics, usability and functionality
Good user experience is a mix of aesthetics, usability and functionality.

UX Reporting & Usability Testing Services

I provide comprehensive usability testing and UX reporting services to enhance your digital products. My approach combines rigorous research methods with practical, actionable insights. Through user testing, I uncover critical usability issues that impact your users’ experience across various digital platforms:

  • Websites and web applications
  • Mobile apps (iOS and Android)
  • Desktop software
  • E-commerce platforms
  • Content management systems
  • Intranets and enterprise software
  • Responsive web designs

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